Dear AIM Plus Medical Supplies Customers,
We know there is a growing concern related to the coronavirus (COVID-19). We want you to know that ensuring the health, safety, and wellbeing of the people we serve has always been our top priority.
Most importantly, we want you to know we’re prepared to take care of you and your loved ones. We’re working around the clock to monitor the situation, and to provide you need resources that may be helpful to you during this time.
As always, AIM Plus Medical Supplies has customer service representatives ready to address any questions or concerns you may have related to your medical supplies. The following are a few questions we have received:
Can I order supplies the same way that I have in the past?
Yes. Although our customer service team members are working from home during this time, you will still be able to call the same phone number (866-919-1246) and talk to the same customer service representatives as always. We will also continue to call you to see what products you may need each month. For your convenience, you may email us at info@AIMPlusOnline.com to let us know if you would like your regular order or if you need a change in your regular order.
Government regulations require us to talk with you before sending out your order, so please make sure you stay in contact with us to place your order and to allow plenty of time for delivery of your needed medical supplies.
Will my products still be delivered to me?
Yes. We will deliver your needed medical supplies right to your door at no additional charge. Signature requirements have changed as FedEx has eliminated this option temporarily. During this time, you will not have to sign for your products.
Please note: We have been informed by our delivery service (FedEx) that it may take them an extra day to get your package to you.
Is there anything I need to do to make sure I get my supplies?
Yes. Please communicate your needs to us promptly. You may call us up to a week before your supplies are usually shipped to let us know what you need.
When you talk to your customer service representative, please make sure you have communicated your current email and current phone number(s) to the customer service team.
If you have more than one phone number, please make sure we have all the phone numbers we may need to reach you. We do not want you to experience any problems receiving your needed medical supplies because we are unable to contact you to confirm the medical supplies you need.
Can I get extra supplies or get my supplies early?
While we would love to help you with that, your insurance company has requirements that will only allow you to receive your supplies according to their guidelines – which for most of our customers is every 30 days.
Other important information:
We are making every effort to make sure the products you need are available. At present, all of our supplies are available except for alcohol swabs. We will let you know when those are available again.
Please visit our website (www.AIMPlusMedicalSupplies.com) for additional information on resources and updates. We will work hard to provide you with any updates or changes that may apply to you and your medical supply needs.
As an additional resource for information, prevention, and the latest guidance, please visit the CDC Coronavirus Website: https://www.cdc.gov/coronavirus/2019-ncov/index.html
Aim Plus Medical Supplies team members are people you know and trust who live right in your communities. Your health and safety are of the utmost concern to us.
We remain committed to you and to do our part as an organization to champion the health and wellbeing of you and your family.
Dr. Leigh Ann Poole
Dr. Leigh Ann Poole
Ph.D., FNP-BC, RN
AIM Plus Medical Supplies
Managing Member, CEO