Returning Customer

Medical Supply Re-Order Form

All items come with instructions within the box on how to use the item, but if you have more questions, please contact your medical provider for assistance or training.

Patient Bill of Rights & Responsibilities

Home care patients have a right to be notified in writing of their rights and obligations before treatment is begun…

Patient Bill of Rights

Medicare DMEPOS Supplier Standards

Every Medicare DMEPOS supplier must meet these standards in order to obtain and retain their billing privileges.

DMEPOS Supplier Standards

Privacy Policy

The following describes the manner in which we will use and disclose your personal health information.

Privacy Policy

Other Contact Numbers

Cigna Government Services: 1-866-238-9650

ACHC: 1-919-785-1214 (9-5 EST)

Office of Inspector General (OIG): 1-800-447-8477

State Attorney General’s Office:1-800-392-5658

Medicare Regional Carrier: 1-800-Medicare

State Abuse Hotline: 1-800-458-7214

After Hours Service

An answering service will answer AIM Plus Medical Supplies, LLC phones after normal business hours. You may leave a message. An emergency number is listed on the answering machine. Clients experiencing emergency and/or life-threatening events should call 911. Only equipment requiring emergency maintenance or replacement (i.e., life support, oxygen) will be serviced after hours.

Return of Equipment Policy

To make a Return or exchange, call our Customer Service Department at 866-919-1246 for a Return Authorization. If you receive equipment as a result of an error of AIM Plus Medical Supplies, LLC or the product is defective, AIM Plus Medical Supplies, LLC will pay the return shipping expense and replace equipment accordingly.

Warranty Information

AIM Plus Medical Supplies, LLC offers a minimum of one (1) year warranty against manufacturing defects on all products. Once deemed defective, we reserve the right to repair or replace product at our discretion. Soft goods are guaranteed for six (6) months.

PRODUCT WARRANTY FOR DEFECTS IN MATERIAL OF WORKMANSHIP

Any complaint about our devices should be communicated to

Customer Support at 1-866-919-1246
MONDAY – FRIDAY 8:00 a.m. – 5:00 p.m.
AIM Plus Medical Supplies, LLC

Customer Support will provide me with access to technical assistance to determine the extent of the problem or educate the patient on the use of the device. If the device cannot be made to function properly, a replacement device is sent to the patient free of charge and the
malfunctioning device is brought back for testing and evaluation. This procedure can be done at any time, and as many times as necessary, during the course of treatment.

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Customer Service

M-F: 8am - 5pm
(866) 919-1246

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Location

6521 AL Hwy 69 S, Suite N,
Tuscaloosa, AL 35405