Returning Customer
Returning Customer
Medical Supply Re-Order Form
All items come with instructions within the box on how to use the item, but if you have more questions, please contact your medical provider for assistance or training.

Patient Bill of Rights & Responsibilities
Home care patients have a right to be notified in writing of their rights and obligations before treatment is begun…

Medicare DMEPOS Supplier Standards

Privacy Policy
Other Contact Numbers
Cigna Government Services: 1-866-238-9650
ACHC: 1-919-785-1214 (9-5 EST)
Office of Inspector General (OIG): 1-800-447-8477
State Attorney General’s Office:1-800-392-5658
Medicare Regional Carrier: 1-800-Medicare
State Abuse Hotline: 1-800-458-7214
After Hours Service
Return of Equipment Policy
Warranty Information
AIM Plus Medical Supplies, LLC offers a minimum of one (1) year warranty against manufacturing defects on all products. Once deemed defective, we reserve the right to repair or replace product at our discretion. Soft goods are guaranteed for six (6) months.
PRODUCT WARRANTY FOR DEFECTS IN MATERIAL OF WORKMANSHIP
Any complaint about our devices should be communicated to
Customer Support at 1-866-919-1246
MONDAY – FRIDAY 8:00 a.m. – 5:00 p.m.
AIM Plus Medical Supplies, LLC
Customer Support will provide me with access to technical assistance to determine the extent of the problem or educate the patient on the use of the device. If the device cannot be made to function properly, a replacement device is sent to the patient free of charge and the
malfunctioning device is brought back for testing and evaluation. This procedure can be done at any time, and as many times as necessary, during the course of treatment.
Customer Service
M-F: 8am - 5pm
(866) 919-1246
Location
6521 AL Hwy 69 S, Suite N,
Tuscaloosa, AL 35405