New Customer

Interested in becoming a new customer?

 Fill out the form below and one of our friendly customer service representatives will reach out to you.

New Patient Onboarding for AIM Plus Medical Supplies

Incorporación de nuevos pacientes para AIM Plus Medical Supplies

Patient Bill of Rights & Responsibilities

Home care patients have a right to be notified in writing of their rights and obligations before treatment is

Medicare DMEPOS Supplier Standards

Every Medicare DMEPOS supplier must meet these standards in order to obtain and retain their billing privileges.

Privacy Policy

The following describes the manner in which we will use and disclose your personal health information.

Comprehensive Emergency Management Plan

Special Needs Shelters: Disaster Preparedness

Curso de Preparación para Refugios de Necesidades Especiales

Other Contact Numbers

Cigna Government Services: 1-866-238-9650

ACHC: 1-919-785-1214 (9-5 EST)

Office of Inspector General (OIG): 1-800-447-8477

State Attorney General’s Office:1-800-392-5658

Medicare Regional Carrier: 1-800-Medicare

State Abuse Hotline: 1-800-458-7214

After Hours Service

An answering service will answer AIM Plus Medical Supplies, LLC phones after normal business hours. You may leave a message. An emergency number is listed on the answering machine. Clients experiencing emergency and/or life-threatening events should call 911. Only equipment requiring emergency maintenance or replacement (i.e., life support, oxygen) will be serviced after hours.

To make a Return or exchange, call our Customer Service Department at 866-919-1246 for a Return Authorization. If you receive equipment as a result of an error of AIM Plus Medical Supplies, LLC or the product is defective, AIM Plus Medical Supplies, LLC will pay the return shipping expense and replace equipment accordingly.

AIM Plus Medical Supplies, LLC offers a minimum of one (1) year warranty against manufacturing defects on all products. Once deemed defective, we reserve the right to repair or replace product at our discretion. Soft goods are guaranteed for six (6) months.


Any complaint about our devices should be communicated to

Customer Support at 1-866-919-1246
MONDAY – FRIDAY 8:00 a.m. – 5:00 p.m.
AIM Plus Medical Supplies, LLC

Customer Support will provide me with access to technical assistance to determine the extent of the problem or educate the patient on the use of the device. If the device cannot be made to function properly, a replacement device is sent to the patient free of charge and the
malfunctioning device is brought back for testing and evaluation. This procedure can be done at any time, and as many times as necessary, during the course of treatment.