Policies and Procedures

It is the policy of AIM Plus Medical Supplies to provide communication aids (at no cost to the person being served) to Limited English Proficient (LEP) persons, including current and prospective patients, clients, family members, interested persons, et al., to ensure them a meaningful opportunity to apply for, receive or participate in, or benefit from the services offered. A Language assistance service is free of charge for individuals with limited English Proficiency.

As a recipient of federal financial assistance, AIM Plus Medical Supplies does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, color, sex, or national origin, or on the basis of disability or age in admission to, participation in, or receipt of the services and benefits of any of its programs and activities or in employment therein, whether carried out by AIM Plus Medical Supplies directly or through a contractor or any other entity with whom AIM Plus Medical Supplies arranges to carry out its programs and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Affordable Care Act of 2010, and Regulations of the U.S. Department of Health and Human Services issued pursuant to the Acts, Title 45 Code of Federal Regulations Part 80, 84, 91, and 92.

In case of questions concerning this policy, or in the event of a desire to file a complaint alleging violations of the above, please contact:

AIM Plus Medical Supplies, LLC
Brandi Lovely, Chief Corporate Compliance Officer
Toll-Free Phone: 866-919-1246

TDD: Call 711 for Assistance to Speak to AIM Plus Medical Supplies

AIM Plus Medical Supplies does not discriminate against any person on the basis of race, color, national origin, sex, disability, or age in admission, treatment, or participation in its programs, services and activities, or in employment. For further information about this policy, contact: (Brandi Lovely at 866-919-1246).


AIM Plus Medical Supplies and all of its programs, facilities, and activities are accessible to and usable by disabled persons, including persons with impaired hearing and vision.

Access features include:

  • Convenient off-street parking designated specifically for disabled persons.
  • Curb cuts and ramps between parking areas and buildings.
  • Level access into first floor level with elevator access to all other floors.
  • Fully accessible offices, meeting rooms, bathrooms, public waiting areas, cafeteria, patient treatment areas, including examining rooms and patient wards.
  • Free language translation services.
  • Language translation on our company website.
  • A full range of assistive and communication aids and information provided to persons with impaired hearing, vision, speech, or manual skills, without additional charge for such aids: If you require any of the aids listed above, please let the receptionist or your nurse know.

If you require any of the aids listed above, please let your customer service team member know.

AIM Plus Medical Supplies, LLC will take such steps as are necessary to ensure that qualified persons with disabilities, including those with impaired sensory or speaking skills, receive effective notice concerning benefits or services or written material concerning waivers of rights or consent to treatment. All aids needed to provide this notice are provided without cost to the person being served.

For Persons with Hearing Impairments, Speech Impairments, who are Blind, or speak Spanish due to Limited English Proficiency:

  • AIM Plus Medical Supplies utilizes Alabama Relay, Mississippi Relay, and Florida Relay services. These relay services are offered free of charge and are available 24 hours a day.
  • Either the customer or an AIM Plus Medical Supplies staff member may call 711 to initiate the call. The operator then dials the other party’s number. After the other party answers, the operator either types or speaks (as appropriate) to both the customer and the AIM Plus Medical Supplies staff representative to relay the conversation.

For customers in need of relay equipment such as Amplified telephone, CapTel phone, TTY, Specialized phone for speech disabled individuals, visual alert systems, etc., please see the following contact information for each state:

Alabama Telecommunications Access Program (ATAP)
205-328-3989 (TTY/Voice)
www.alabamarelay.com/atap.html (website)

Mississippi Relay Equipment Distribution Program
460 Briarwood Drive, Ste 400
Jackson, Mississippi 39206
601-936-5012 (Voice)
601-709-4624 (TTY)
601-709-4625 (Fax)
msrelay@sprint.com (Email)
mississippirelay.com/edp (Website)

Florida Telecommunications Relay, Inc.
1820 East Park Avenue, Ste 101

Tallahasee, FL 32301
800-222-3448 (Voice)
888-447-5620 (TTY)
850-270-2641 (VP)
888-554-1151 (Customer Care)
850-656-6099 (Fax)
Ftri.org/products (Website)

The following describes the manner in which we will use and disclose your personal health information. Except for the purposes listed below, we will use and disclose your health information only with your written permission. You may revoke permission at any time by writing to our privacy officer. We also will not disclose your PHI for marketing purposes, nor will we make any disclosures that constitute a sale of your PHI. We will disclose health information when required to do so by federal, state, or local law.

Services: We may collect and share appropriate information about you to document the medical necessity of the equipment, supplies or services we are providing. Examples include diagnosis, prescription, referral and physician or health care provider information.

Payment: We may share appropriate information about you to bill and collect payment for the health care we provide, including insurance companies and third parties, which includes family members or other financially responsible parties of which you have informed us. Examples include insurance coverage and eligibility verification. We may also release appropriate information about you to family or friends that are helping you with financial responsibilities incurred while receiving equipment, supplies, or services from us.

Business Operations: We may use and disclose information to monitor and operate our business. Examples include satisfaction surveys, health care outcomes and utilization reporting, accreditation bodies, reports provided to any federal, state, or local authority (as required by law), or to remind you of equipment, supplies, or services needed.

Legal Requirements: We may use and disclose information about you to respond to a court or legal authoritative body that legally requests information about you. Examples include providing documents for legal subpoenas or discovery proceedings and having our staff testify about the care and services that we have provided.

Worker’s Compensation: We may release health information for worker’s compensation or similar programs.

Business Associates: We may disclose Health Information to our business associates that perform functions on our behalf or provide us with services if the information is necessary for such functions or services. For example, we may use another company to perform billing services on our behalf. All of our business associates are obligated to protect the privacy of your information and are not allowed to use or disclose any information other than as specified in our contract.

Public Health: We may disclose your health information to public health or legal authorities responsible for preventing or controlling disease, injury, or disability.

Data Breach Notification: We may use or disclose your PHI to provide legally required notices of unauthorized access to or disclosure of your health information.


Most of us feel that our health and medical information is private and should be protected, and we want to know who has this information. Now, Federal Law Gives you the rights over your health information Sets rules and limits on who can look at and receive your health information Your Health Information Is Protected By Federal Law

Who must follow the law?

Most doctors, nurses, pharmacies, hospitals, clinics, nursing homes, and many other health care providers.
Health insurance companies, HMOs, most employer group health plans.
Certain government programs that pay for health care, such as Medicare and Medicaid.

What information is protected?
Information your doctors, nurses, and other health care providers put in your medical record. Conversations your doctor has about your care or treatment with nurses and others. Information about you in your health insurer’s computer system. Billing information about you at your clinic
Most other health information about you held by those who must follow this law
The Law Gives You Rights Over Your Health Information
Providers and health insurers who are required to follow this law must comply with your right to:

Ask to see and get a copy of your health records
Have corrections added to your health information
Receive a notice that tells you how your health information may be used and shared
Decide if you want to give your permission before your health information can be used or shared for certain purposes, such as for marketing
Get a report on when and why your health information was shared for certain purposes
If you believe your rights are being denied or your health information isn’t being protected, you can: *File a complaint with your provider or health insurer *File a complaint with the US government
You should get to know these important rights which help you protect your health information. You can ask your provider or health insurer questions about your rights. You also can learn more about your rights, including how to file a complaint, from the website at www.hhs.gov/ocr/hipaa

Notice of PRIVACY Practice
For More Information
This is a brief summary of your rights and protections under the federal health information privacy and your rights in a fact sheet called “Your Health Information and Privacy Rights”. You can get this from the website at www.hhs.gov.ocr.hipaa

Other Privacy Rights
Another law provided additional privacy protections to patients of alcohol and drug treatment programs. For more information, go to the website at www.samhsa.gov

Published by:
US Department of Health & Human Services Office for Civil Rights

The Law Sets Rules and Limits on Who Can Look at and Receive Your Information
To make sure that your information is protected in a way that does not interfere with your health care, your information can be used and shared

For your treatment and care coordination
To pay doctors and hospitals for your health care and help run their businesses
With your family, relatives, friends, or others you identify who are involved with your health care or your health care bills, if you give permission.
To make sure doctors give good care and nursing homes are clean and safe
To protect the public’s health, such as reporting when the flu is in your area
To make required reports to the police; such as reporting gunshot wounds
Your health information cannot be used or shared without your written permission unless this law allows it. For example, without your authorization, your provider generally cannot

Give your information to your employer
Use or share your information for marketing or advertising purposes
Share private notes about your mental health counseling sessions
The Law Protects the Privacy of Your Health Information
Providers and health insurers who are required to follow this law must keep your information private by

Teaching the people who work for them how your information may and may not be used and shared
Taking appropriate and reasonable steps to keep your health information secure